Frequently Asked Questions
Everything you need to know about shopping with ShopTaiwan
Where are your products sourced from?
All items available on our store are authentic products sourced directly from reputable manufacturers and verified distributors in Taiwan to ensure the highest quality.
How long does international shipping take?
Orders are typically processed within 2-3 business days. Shipping to the United States generally takes 7-14 business days depending on the selected shipping method and customs clearance.
What is your return policy?
We offer a 30-day return policy for unused and unopened items in their original packaging. Please contact our support team to initiate a return authorization.
Are there any customs duties or import taxes?
Customers are responsible for any customs duties, taxes, or import fees levied by their country. For US orders under $800, these fees are typically not applied.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay through our secure checkout system.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.