Returns & Exchanges
At ShopTaiwan.us, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, items can be returned or exchanged within 30 days of delivery provided they are in their original condition.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Package Your Items
Securely pack the products in their original packaging, ensuring all tags are attached and a copy of the packing slip is included inside.
Ship the Package
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing